Browsing: smart assistant

  • The new self-care chatbot addresses customer queries on WhatsApp without the need to physically visit a shop or phone a call centre
  • For all our customers, the chatbot named Thembie will be at their service 24/7
  • Thembie will help support them with any queries or issues they may have around merchant and bill payments, airtime purchases, sending money, sending money reversals, ZESA token purchases, banking services, PIN resets and stamped statements requests, balance enquiries, and many more

Zimbabwe’s leading mobile money platform and a subsidiary of EcoCash Holdings, EcoCash, has added another digital touchpoint to improve its customer experience by introducing an Artificial Intelligence (AI)-powered chatbot, called ‘Thembie’.

EcoCash Holdings is a diversified digital and fintech group listed on the Zimbabwe Stock Exchange. They are also a subsidiary of listed Econet Wireless Zimbabwe.

EcoCash’s Chief Operating Officer Munyaradzi Nhamo said the launch of Thembie was driven by the company’s desire …