Browsing: Digitisation

  • The firms were recognised for their tech prowess and focus on solving some of the world’s most pressing issues
  • The 2022 cohort of Technology Pioneers is already bringing great changes to industries around the world, WEF said
  • Three out of the six companies featured on the list from Africa are located in Kenya

Six African startups have been named among this year’s top 100 global tech companies by the World Economic Forum

The six firms were lauded for their efforts singling them at the forefront of their industries around the world. 

In addition to their tech prowess, the firms are focused on solving some of the world’s most pressing issues such as climate change, cybersecurity, and more, WEF said in a statement. 

“The 2022 cohort of Technology Pioneers is already bringing great changes to industries around the world,” Technology Pioneers Community Lead, World Economic Forum Saemoon Yoon said. “By

Kenya’s customer service landscape is set to change dramatically over the next few years since what has been the norm is becoming outdated and inefficient for many.

It no longer makes sense to tell customers to wait for 24 hours before they get a product or a service they need urgently since everything is now on-demand.

People have shifted to relying more on digital support and as it is, traditional customer service as we know it is likely to be dead in five years in Kenya.

Read: Building Trade Connections: Growing logistics channels in Africa

Over the last decade, customer service has relied on channels such as email, phone, and face-to-face contact, but the industry is rapidly changing.

As digitisation accelerates, customers have higher expectations for customer service, and contactless mobile transactions have become the new normal. In this article, we will look at the main drivers of changing customer …